At Husker Auto Group, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet, GMC reviews to see what our customers are saying about us.
Marty Upton was very professional and explained everything to me. I didn't remember that there was a service recall and he took care of it for me. As I have in the past I will continue to have my vehicles serviced at Husker and request Marty.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like to work towards a resolution, so if you are willing, please reach out to us at (402) 817-1541 to discuss this further.
I thought Larry and Drew did a very good job with finding me the car and working with us. When we went back to financing I more than 2 times said we wanted the price we were quoted at, and the Financer continued to push for extra things. Making us feel like we were putting him out for going back and asking his "boss" (but later on he said he was the boss) for another estimate and then he made it seem like we were getting such a fantastic deal. He completely switched it all around and we end up paying 6 grand more for coverages I had asked not to be included but he made it sound like we wouldn't get the interest rate we wanted if we did not get the packages he was suggesting. So we agreed to sign up for the extra coverages because we were told if you don't you can't get the interest rate we were shown and that if we didn't get the coverages we would end up paying the same in interest. Just all came off as lies. The car when brought to us had to be cleaned twice and both times they did a poor job and we cleaned it when we got home. I left angry, confused and upset. I like my vehicle but you took the excitement from me. At the end of the transaction I was asked to rate my experience with the financer sitting right in front of me basically pressuring me to put good things. It was pathetic that you are so unsure of the remarks people will give you that you have to sit in front of them when they are ranking their experience. We had a much better experience with Anderson Ford and will never shop with you again. This experience was exactly why people don't like purchasing cars the pressure the lies and the deceit. But the financer did his job he was able to make the company more money, but while doing that he created a customer that will never tell someone to give Husker Auto Group business again. I hope this helps and I hope this is printed for all future customers to see. If it were just up to me I would return my vehicle.
Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (402) 817-1541 when you have a chance. Thank you, and we look forward to hearing from you.
Purchased the Tahoe Saturday found the dome lights flickering called Monday net get it in and fixed for Thursday right away in the morning but never got worked on until Friday and was told it would be worked on on Thursday and no communication until it was closing time on thursday and they fixed a trim piece on the passenger door and the mechanic must of made two big gouges in the black paint on the trim the manger was really nice and helpful but very disappointed in that the trim is all scratched and gouged up
Hi, thank you for taking the time to leave us your honest feedback. Please contact us at (402) 817-1541 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Derek was great, I told him exactly what we wanted and price we were willing to pay. He went to work and made it happen. I didn't have to have any uncomfortable conversations with sales managers about price. Every staff member was very friendly. I will call them for sure on my next purchase.